Frequently Asked Questions

How can I contact Vale Maison for inquiries or feedback?

We value your feedback and inquiries. For any questions, comments, or suggestions, feel free to reach out via email on our contact page. We strive to respond promptly and provide the assistance you need. Additionally, you can connect with us on our social media platforms, including Instagram, where we regularly engage with our customers and share exciting updates.

Is Vale Maison available internationally?

• No, at this time. We only ship within the United States of America.

What is the typical delivery time for products?

• Once you place your order, we begin production, which takes about 1-7 days to complete. In cases of a front and back print, production times may increase. We have done our best to source partners inside the United States for faster turn around times.

• Please allow a minimum of a 7-10 day business day ship window. We ship USPS, Ground from various Facilities.

• Please note, multiple items may ship from different U.S. facilities and may arrive separate from one another.

What type of packaging is used?

• Clothing is shipped in high-quality poly-mailer bags, paper envelopes, and card board boxes for larger items.

• Products that require extra protection will be shipped in padded mailers or cardboard boxes.

• Wall clocks are shipped in recycled cardboard boxes with bubble wrap surrounding the clock.

• Mugs will be packaged in durable polystyrene boxes or recyclable cardboard boxes with additional inserts for padding.

RETURNS - Please see below for our return policies and steps to return an item(s).

• If you are unsatisfied with your item, you may return it within 15 days from the day you received it for a full refund.

• Because we offering free shipping on all our products, you will be responsible for shipping costs associated with the return.

• Please include a copy of your invoice when sending your time back. Without it, ice will not be able to quickly offer you a refund. If you have forgotten the invoice, please email Jamie@valemaison.com.

• A full refund will be issued to the payment method you used when purchasing the item. Please allow 5 business days for processing. It is also advised to consult with your financial institution to understand their processing times.

• We reserve the right to inspect all garments and orders once returned. Should your item not meet quality standards, we will not issue you a refund. Please see below for a list of examples that may prevent you from receiving a full refund.

  • If your item(s) is received at our facility damaged. Please contact your shipping carrier to place a claim. We understand things happen so email us at Jamie@valemaison.com for additional support.

  • If your item(s) has evidence of any of the following: Wear, tear, rips, stains, odors, animal/human hair.

• Please send your returns to:

• Vale Maison 77 Ireland Place PO BOX 366 Amityville, NY 11701

• Because we are just getting started, we are unable to process exchanges. If you are returning an item for a different size you will need to return the original item and repurchase the new size desired. Thank you for your patience as we grow our little store.

• If your item was damaged in transit to you, please email us at Jamie@valemaison.com for instructions.